Privacy Policy
Effective 20 July 2026
How EscrowPK (Private) Limited collects, uses, stores, and protects your personal information.
1. Introduction
EscrowPK (Private) Limited ("EscrowPK", "we", "us", or "our") operates an online escrow platform that allows buyers and sellers in Pakistan to transact securely. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices you have.
By registering for or using EscrowPK, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use the platform.
2. Information We Collect
Account information: your name, email address, phone number, password (stored as a salted hash, never in plain text), and account type (buyer, seller, or both).
Identity verification information: CNIC number and CNIC images, submitted as part of our Know Your Customer (KYC) process described in our KYC Policy.
Transaction information: deal details, amounts, shipment tracking numbers, product photographs, delivery packing photographs, dispute evidence, and messages exchanged between buyer and seller within a deal.
Financial information: the bank account or mobile account (e.g. EasyPaisa, JazzCash) details you register to receive payouts and refunds. We do not store full card numbers; payment processing for deposits is handled by our licensed payment partners.
Technical information: IP address, browser type, device identifiers, and usage logs collected automatically for security and fraud-prevention purposes.
3. How We Use Your Information
To create and administer your account, verify your identity, and enable you to create, fund, and settle escrow deals.
To process deposits, hold funds in segregated escrow accounts, and release or refund funds according to the Terms & Conditions.
To detect, investigate, and prevent fraud, money laundering, and other prohibited activity, consistent with our AML Policy and KYC Policy.
To communicate with you about your deals, disputes, account status, and platform updates.
To comply with legal and regulatory obligations, including requests from the Securities and Exchange Commission of Pakistan (SECP), courts, and law enforcement.
4. How We Protect Your Information
Passwords are stored using industry-standard salted hashing algorithms and are never visible to EscrowPK staff.
CNIC images, deal photographs, and shipment documentation are stored in access-controlled systems and are only accessible to authorized personnel for verification, dispute resolution, or compliance purposes.
We use encrypted connections (HTTPS/TLS) for all data transmitted between your device and our servers, and session-based authentication to protect account access.
Access to sensitive customer data within EscrowPK is restricted on a need-to-know basis and logged.
5. Sharing of Information
We do not sell your personal information to third parties.
We may share information with the counterparty to a deal (buyer or seller) to the extent necessary to complete that transaction — for example, shipment tracking numbers, delivery photographs, or dispute evidence.
We may share information with payment processors, courier or logistics partners, and identity-verification providers strictly to perform the services you have requested.
We may disclose information where required by law, regulation, or a valid order from SECP, a court, or another competent Pakistani authority, or where necessary to investigate fraud or protect the rights and safety of EscrowPK, its users, or the public.
6. Data Retention
We retain account, transaction, and verification records for as long as your account is active and for a period afterward as required by applicable Pakistani financial-services and anti-money-laundering recordkeeping requirements, generally not less than five years from the date of the relevant transaction.
Dispute evidence and communications related to a deal are retained for the same period to support potential future claims or regulatory inquiries.
7. Your Rights and Choices
You may access and update most of your account information directly from your dashboard.
You may request a copy of the personal information we hold about you, or request correction of inaccurate information, by contacting support.
Because EscrowPK is required to retain KYC and transaction records for regulatory purposes, we are not able to delete verification or transaction history while your account has open, recent, or disputed deals, or during the mandatory retention period described above.
8. Cookies
EscrowPK uses cookies and similar technologies to keep you signed in and to understand how the platform is used. Details are set out in our separate Cookie Policy.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be notified through the platform or by email. Continued use of EscrowPK after a change takes effect constitutes acceptance of the revised Policy.
10. Contact
Questions about this Privacy Policy or how your information is handled can be directed to EscrowPK support through the platform's Support page.